calzedonia customer service email
The areas concerned with digital and advertising establish a direct contact with the consumer online and offline, telling the story and products of the brands with creativity and stimuli that are always new and original. So a very bad buy. Express shipping is $25. I am really disappointed, as having purchased their products in-store before I know they are of good quality, however I may never see the items I have paid for.I wish I had read the reviews on here first - shocking customer service. Better to spend 3 at Primark, not 34 at Calzedonia. We are sorry to hear that the product you received was different than expected. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. So, I am thinking to do so.Updating: After a week they solved the problem and cancelled the extra charges, disappearing from my card. Punjab. Companies can ask for reviews via automatic invitations. Got confirmation of return received and then refund had been processed on 28th November. In this DO NOT BUY ONLINE FROM THEM!I bought 2 days ago online from Calzedonia Belgium expending a total of 53 euros and they charged on my card 3 more charges by a total of 410 euros extra. { open = false }, 3000) You replied once and all rest have been ignored. I had to contact your online chat because no matter what I did I couldn't pay for the products in your online shop. I sent 3 emails and the answer received is that "the return was not approved yet". You may want to see Calzedonia customer reviews and Calzedonia complaints before purchasing a product from Calzedonia. Over five weeks later and theres still no sign of my parcel. Customer service phone number never available to answer and email function on website not working. Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. We are sorry to hear that the product you received was different than expected. Placed an order a while ago - said it's shipped. Unless of course your IT system is so full of holes that what other companies do in 3 seconds takes you 3 days.Update: It's day 4 of waiting and they have cancelled the order (it's disappeared from order history) but they have not issue a refund or contacted me with an ETA. It's genuinely not worth it.Oh - and to add some colour to the situation - here is my chat history:Hello, this is xxxx, how can I help you?1:34:34 PMHello, I placed an order and received a shipping notification. I want the rest of my refund or I will contact the Better Business Bureau. We'd love to make this up to you. I ordered many weeks ago. Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. Ordered the 10th Dec and still waiting. That I had to send them in was ridiculous to begin with and such a waste of resources, because a picture would have shown the same. Wed love to make this up to you. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Contact details Phone number: 0800 279 7073 Please check with your phone provider if you are unsure about how much a call will cost. 2023 Trustpilot A/S. We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. Ilegal and super impolite. THE ASSUMPTION 15 AUG receive my refund within X working days. I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. To excuse me, they are offering me a 10% discount on the next order. They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. Further to my review of 3 days ago, apparently there had been a technical glitch which caused my order to be delayed, as I found out from the customer services department. So, no more for me. Thank you for contacting us.We're very sorry to hear about your experience and its our goal to make sure every customer receives the best service. Via the link given, you will be directed to the Calzedonia website; if you have a valid e-mail address, you can subscribe by following the instructions. There's a clear difference, not only because the tights defect was due to the way the shaper pattern was sewn. Thank you for making us aware of this issue. Nonsense! If I could rate this awful company any lower I would! Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! Discover our collections for Women, Men and Children. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Website is temporariy unavailable, we expect to have the website online again soon. I have tried to return some of the leggings I purchased, but the process is impossible online. Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. Verification can help ensure real people write reviews about real companies. Terrible online order/return experience.I am still waiting for a refund of an online order over two months since they received my return. Please give us a chance to make things right. On the online chat, I keep getting told they have asked the finance team to refund and are waiting on them. Honestly, so much wasted time and money. Spent 17 on 1 pair of tights which the shop assistant recommended to me. I contacted you about this the 24. Reading the Calzedonia customer reviews will help you understand if your purchasing is worth your money. No wonder people say you are a scam. I absolutely dont recommend buying calzedonia giftcards: it's a scam. Then I got an email to say they are investigating it. I am happy with all. But when I tried to check on my purchase with my number and surname (as they ask for) it says it does not exist.Yesterday afternoon (the day after the purchase) one of the charges of 75 euros charged the day before (the day I made the purchase) disappeared but it was charged again in the afternoon!!! I'm very disappointed and will not order from them again. This should be considered fraud and false advertisement. your account. Here are 8 tips for writing great reviews. Privacy Policy. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. 300+ i'm waiting for, absolutely awful. I have also tried contacting via phone and am told no-one is available and then kicked off the call. And I even have to arrange that myself without any explanation on hoe to do that! I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! Of course, since 2 tights cost about 30 euros, after asking if they accepted giftcards and being confirmed that they did, I purchased 2x 30 euros vouchers on the mentioned platform (to be able to cover the price of 4 tights and get the other 2 for free). All the information you entered to make your purchase is in line with personal data processing and will be treated in full agreement with the privacy laws. All rights reserved, Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. My only feeling of assurance right now is that I'm not alone, and I can see that bad reviews keep pouring in daily. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. When I asked customer Sevices, they answered after a week. The customer service didn't help one bit, and I ended up having to get a PayPal account, just to pay for my order.After the problem with the package I tried to use your contact form online which wasn't working, I've sent you 2 emails and now I'm in line in the online support, which have kicked me off 4 times now. When I checked the order status online today, it said the order is still processing, so it hasn't even left their warehouse yet. In 2020, the annual sales value of Italian fashion company Calzedonia Holding SpA amounted to 1.94 billion euros. I told her that I either needed the same item to be sent to me or a refund. Via Monte Baldo 20. Date of experience: 22 November 2022. 10% Off. Absolutely disgusting in every aspect. It goes against our guidelines to offer incentives for reviews. We will send you a link to create a new password. You have the choice between two Discover our collections for Women, Men and Children. They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. I tried phone as well but could not get through and given my work schedule it's not something I can realistically hold the line for.You might ask why I don't just contact the courier company instead to arrange a change in address, but their customer services are equally impossible to contact and they provide no options to change your address. Would not buy anything from them. We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. Hello Iulia! If I order again for an event I'd order in advanced. You mistake has cost me time and money. Best and worst companies at resolving issues. Its been nearly 6 weeks. I purchased a swim top in the store in September 2022 to be shipped directly to my house. 3 months!! Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. I contacted by phone the customer service complaining about this and I was only sent an email saying that giftcards can be used over a 3 years span and it's correct that I was told that they are not cumulative. You shipped from New Jersey to New York where I live, its not coming from Italy! Log in with your social media profile or enter your email address here. Total of almost 500 euros extra!!!!!!! Customer service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account Returns and Refunds We hope you love what you purchased. - I have pictures of all of it if needed. UPDATE: It's been 1.5 months and Calzedonia has done nothing. Not recommend to buy with Calzedonia. 16/11/22 email saying been shipped. We appologize for any inconveniences this delay might have caused you and want to make it right. 10/10, Hello Kristine!We are happy to hear youve had a positive experience shopping online!Thank you for the review! I ordered several bikinis with express delivery. It was not true, after over a month I am still chasing the items or a refund. I don't find a returnlabel, nor information on how to contact a courier to pick up my parcel. The customer service team have now said that they will not process my refund until they have processed the returns for these two parcels. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) 10 mails and complains still have not received my refund!!! Hi, Malika,Were sorry to hear about this issue with the return procedure.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, This is one of the most infuriating situations - very similar to everyone here. (Edit: If one is wondering how it got to my drivers despite the wrong address, only the city name was preserved but everything else was wrong: Name was spelled wrong, no house number, street was of a non residential area in the middle of multiple stores, postcode was wrong, and county was wrong but thankfully it still ended up in the right city where drivers realized the address made no sense and contacted me directly by phone. I have to give them their due that they were most helpful. can choose which items to include in the gift box or if you would like to receive the Here are 8 tips for writing great reviews. | Read 21-40 Reviews out of 193 Get the latest business insights from Dun & Bradstreet. You write to everyone that you will contact us privately to solve the issue and never Do!!! Welcome to Calzedonia official fan page! even tho I have a confirmation email showing the items and date when I placed the order. It is effortless to become a Calzedonia member. On behalf of the entire Calzedonia team we apologize for your experience. Then I read Trustpilot reviews. Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. I have returned the items to Calzedonia arrived their warehouse on 20 th of December . I've tried to contact them via phone, email, chat and Facebook and never been able to reach anyone. I have been so disappointed with the service I have received. CH Charis 8 reviews SE Aug 17, 2022 Really low quality I had been shopping from calzedonia for years. Received my order late. I got reply to wait, no resolution, no timeline, additionaly case closed. 2023 Resolver Consumer Online Limited. I wont be ordering again! Enter your email address here a 10 % discount on the next day! Have processed the Returns for these two parcels Kristine! we are sorry to hear that the you... Was sewn keep getting told they have processed the Returns for these parcels... 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